Vip23 collects certain information to provide you with the best possible service. This falls into two categories — what you provide directly and what is collected automatically through your browsing activity.
Information You Provide Directly:
- Registration Details: Full name, date of birth, email address, mobile number, and password.
- Verification Documents (KYC): National ID or passport number, proof of address.
- Payment Information: Mobile Pay/Nagad number or other payment method details.
- Contact Information: Messages or complaints submitted to support.
Automatically Collected Information:
- IP address and device type.
- Browser type and operating system.
- Time spent on site and pages visited.
- Cookies and session data (details below).
vip23 never stores your bank PIN, card CVV, or full card number. Payment details are processed directly by the respective gateway.
| Data Types |
Reason for Collection |
Retention Period |
| Registration Information |
Account Management |
Duration of active account + 5 years |
| KYC Documents |
Identity Verification & Legal Obligations |
7 Years After Relationship Ends |
| Transaction History |
Financial Records & Fraud Prevention |
7 years |
| Browsing Data |
Site Improvement & Security |
1 Year |
| Communication Logs |
Ensuring Quality Support |
3 Years |
Vip23 uses the information collected from you only for specific, limited purposes. We believe your data belongs to you — we use it solely to provide our services.
- Account Creation & Management: Setting up your profile, confirming your login, and keeping your account secure.
- Payment Processing: Processing deposits and withdrawals securely.
- KYC Verification: Verifying your identity and preventing money laundering.
- Customer Support: Addressing your questions and resolving any issues.
- Fraud Prevention: Detecting and preventing suspicious activity.
- Legal Obligations: Meeting regulatory requirements.
- Service Improvement: Improving your overall platform experience.
- Relevant Offers: Sending promotions tailored to your preferences (you can opt out at any time).
If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time from your account settings.
Vip23 never sells your personal data. However, in limited and specific circumstances, information may be shared with third parties.
When Your Data May Be Shared:
- Payment Providers: With payment gateways such as Mobile Pay, Nagad, and others to process transactions.
- KYC Partner: With authorized verification services for identity confirmation.
- Game Software Providers: Minimum data required to operate the games.
- Law Enforcement Agencies: Under court orders or legal obligations.
- Auditors & Regulators: For licensing and compliance requirements.
All third parties we share data with are bound by strict confidentiality agreements and may only use the data for its intended purpose.
Vip23 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
Cookies we use:
- Essential Cookies: To maintain login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand which pages are visited most — you have the option to disable these.
- Performance Cookies: To monitor site speed and performance.
You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.
Vip23 uses industry-standard technology and processes to protect your privacy. No single measure is enough — that's why we apply multiple layers of security.
- Encryption: TLS/SSL protocols are used for all data transfers.
- Firewall: A multi-layer firewall is active to block unauthorised access.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Audits: Regular audits conducted by third-party security experts.
- Restricted Access: Only authorised personnel have access to personal data.
- Data Backup: Regular backups are maintained on secure servers.
In the event of a security incident, vip23 will notify affected users as promptly as possible in accordance with legal obligations.
As a vip23 account holder, you have several rights over your personal data. Know these rights and use them whenever needed.
Right to Access
You may request to know what personal information we hold about you.
Right to Rectification
You can request corrections if any of your information is inaccurate.
Right to Erasure
You may request deletion of your data, subject to any applicable legal obligations.
Right to Restrict Processing
You may request that we limit the use of your data in certain circumstances.
Right to Data Portability
You can request a download of your data.
Right to Object
You may object to marketing or specific types of data processing.
To exercise these rights support@vip23.bizSend us an email at. We'll respond within 30 days.
The vip23 platform may contain links to third-party games or services. These third parties have their own privacy policies, which vip23 does not control.
Payment gateways (such as Mobile Pay, Nagad, etc.) and game software providers operate under their own data protection policies. vip23 is not responsible for the data practices of these third parties.
It is advisable to read the privacy policy of any third-party service before using it.
Vip23 may update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
When significant changes occur, a notification will be sent to your registered email or account. Continued use of the site after any changes will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints about our privacy policy, please get in touch. Our data protection team will respond as promptly as possible.